退款政策

We have a 30-day return policy, meaning you have 30 days to request a return of your item after receiving it.

To be eligible for a return, your item must be in the same condition as when you received it, undamaged or unused, with its original tags and packaging. You will also need a receipt or proof of purchase.

To initiate a return, you can contact us directly. Please note that returns must be sent to the following address: [Insert Return Address]

If we accept your return, we will send you a return shipping label with instructions on how and where to send the package. Items returned without prior request will not be accepted.

Damage and problems:
Please check your order upon receipt. If any items are defective, damaged, or you have received the wrong items, please contact us immediately so that we can assess the problem and correct it.

Exceptions/Non-Returnable Items:
Certain types of items cannot be returned, such as perishable goods (e.g., food, flowers, or plants), customized products (e.g., special orders or personalized items), and personal care products (e.g., beauty products). We also do not accept returns of hazardous substances, flammable liquids, or gases. If you have any questions or concerns about specific items, please contact us.

We apologize, but we do not accept returns of discounted items or gift cards.

The fastest way to
ensure you get the item you need is to return the item you already own. Once the return is accepted, purchase the new item separately.

Despite the aforementioned regulations, if the goods are destined
for the EU, you have the right to cancel your order or return them within 14 days for any reason, without any justifiable cause. As mentioned above, your items must be in the same condition as when you received them, undamaged or unused, with tags on, and in their original packaging. You will also need a receipt or proof of purchase.

Once we receive and review your return, we will notify you whether your refund has been approved. If approved, you will receive your refund automatically via the original payment method within 10 business days. Please note that your bank or credit card company may also require some time to process and ship the refund. If
more than 15 business days have passed since we approved your return, please contact us at memory-core@outlook.com.